Customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
Returns may be accepted if:
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The item is unused and unworn.
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The item is in its original condition.
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The return request is made within 30 days of delivery.
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Original tags (if applicable) remain attached.
Items showing signs of wear, washing, or damage caused after delivery may not qualify for a return.
Non-Returnable Items
The following items are generally not eligible for returns:
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Final Sale items
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Gift Cards
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Personalized or custom-made products
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Products marked as non-returnable
Exchanges
If you need a different size or received an incorrect item, please contact us before returning your order. We'll gladly assist with an exchange whenever inventory is available.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:
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Your order number
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Photos of the item
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A brief description of the issue
We'll review your request and provide the appropriate solution.
Refunds
Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.
Approved refunds will be issued back to your original payment method. Processing times may vary depending on your financial institution.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Need Assistance?
Email us anytime at Pumpbangers1@gmail.com, and we'll be happy to help.